Hello! Please have a read for important details regarding your order:
All orders are tracked and couriered. Once your goods have been dispatched, you’ll receive an email confirmation and a tracking code. This should allow you to keep track of your order!
INTERNATIONAL TAXES (VAT)
Don’t forget that taxes may apply for you to receive your goods overseas depending on the destination country - please see our Taxes & Duty section for more information:
Although tax is included in our prices for New Zealand customers, some countries may charge taxes (such as VAT) or duty when receiving your item. Unfortunately these are outside of our control and imposed by your own government for countries outside of your free trade agreement. Please consider your purchases with this in mind.
- EU & UK - Due to tax laws which changed in 2021, we are now unable to send items under €135 and £135 pounds as we are not registered for VAT in this part of the World. For orders over these amounts, we offer NZD45 tracked shipping or free shipping for orders over NZD$600.
For overseas deliveries, please keep an eye on your tracking. If taxes or duty of some description is being charged, customs should reach out to you but does not always. Contact your local postal service for how you can pay the duty to receive your goods.
If in New Zealand, your order should arrive within a week of your order placement. We will send you your tracking code once your order is on your way so that you can watch its progress :) If your parcel has not arrived, please lodge a claim with NZ Post.
If you have any questions or concerns, please talk to us, we're a pretty friendly crew!